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	<title>PharmacyBIZ</title>
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		<title>Get Your Pharmacy Website Listed on Google</title>
		<link>http://pharmacybiz.com.au/members/?p=1640</link>
		<comments>http://pharmacybiz.com.au/members/?p=1640#comments</comments>
		<pubDate>Mon, 15 Mar 2010 05:29:20 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA[- Featured Articles -]]></category>
		<category><![CDATA[Branding - Positioning (USP)]]></category>
		<category><![CDATA[Internet Basics]]></category>
		<category><![CDATA[Marketing Your Website]]></category>
		<category><![CDATA[Pharmacy Websites]]></category>
		<category><![CDATA[Selling Pharmacy Products OnLine]]></category>
		<category><![CDATA[Viral Marketing]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/medici/?p=1640</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1640"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/keyboardfingers.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>Search engines are quite often a substantial traffic generator for your website, So I have written up some information including some links for you.
Being easily found using Google and other search engines can impact your success. Search engine optimisation (SEO) is a way of increasing traffic to your website and ensuring you rank high in [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1640</wfw:commentRss>
		<slash:comments>65</slash:comments>
		</item>
		<item>
		<title>Customer Waiting Time</title>
		<link>http://pharmacybiz.com.au/members/?p=1486</link>
		<comments>http://pharmacybiz.com.au/members/?p=1486#comments</comments>
		<pubDate>Sun, 07 Feb 2010 10:03:20 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA["Magic Pharmacy Moments" - What Customer Service is about]]></category>
		<category><![CDATA[At the Checkout / Till]]></category>
		<category><![CDATA[Customer Service & Sales Skills Basics]]></category>
		<category><![CDATA[Setting The Mood in your Pharmacy]]></category>
		<category><![CDATA[What are your Clients Actually Wanting]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1486</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1486"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/time.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>Customer waiting times should be kept to a minimum. There are times when a large number of scripts come in at once.
You MUST put into place workable procedure to accomplish this  -   And make sure that they are adhered to at all times.
With your dispense procedure, you should be in the position to provide [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1486</wfw:commentRss>
		<slash:comments>66</slash:comments>
		</item>
		<item>
		<title>Addressing / Greeting Customers</title>
		<link>http://pharmacybiz.com.au/members/?p=1484</link>
		<comments>http://pharmacybiz.com.au/members/?p=1484#comments</comments>
		<pubDate>Sun, 07 Feb 2010 10:00:29 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA["Magic Pharmacy Moments" - What Customer Service is about]]></category>
		<category><![CDATA[- Latest Articles]]></category>
		<category><![CDATA[At the Checkout / Till]]></category>
		<category><![CDATA[Customer Service & Sales Skills Basics]]></category>
		<category><![CDATA[Developing a Customer Service philosophy document]]></category>
		<category><![CDATA[Increasing Your Average Sale]]></category>
		<category><![CDATA[Increasing Your Conversion Rate]]></category>
		<category><![CDATA[Setting The Mood in your Pharmacy]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1484</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1484"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/smillyface.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>“EVERYBODY” in the Pharmacy is responsible for addressing and greeting customers!
You have heard it before “first impressions count”&#8230; And how true it is. You have about 15 seconds to make a lasting first impression.
The first step in ensuring that you get this all important part of your sales process just right, is to have your [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1484</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Developing your own brochure</title>
		<link>http://pharmacybiz.com.au/members/?p=1477</link>
		<comments>http://pharmacybiz.com.au/members/?p=1477#comments</comments>
		<pubDate>Sun, 07 Feb 2010 09:31:37 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA[Direct Mail - Making it work]]></category>
		<category><![CDATA[Menus, Flyers, Catalogues, Brochures]]></category>
		<category><![CDATA[Stationary & Business Cards]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1477</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1477"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/highlighting.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>Having your own brochure for both your Pharmacy and each department is great idea &#8211; Sure it is a lot of work but a great marketing tool that can work for you in many different instances.
You are best to get this professionally designed and produced because they are a &#8220;Salesperson in Print&#8221; for your Pharmacy.
You [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1477</wfw:commentRss>
		<slash:comments>54</slash:comments>
		</item>
		<item>
		<title>Listening &#8211; The MOST Important Key to Sales Success</title>
		<link>http://pharmacybiz.com.au/members/?p=1467</link>
		<comments>http://pharmacybiz.com.au/members/?p=1467#comments</comments>
		<pubDate>Sun, 07 Feb 2010 09:03:57 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA[- Latest Articles]]></category>
		<category><![CDATA[Complaints resolution]]></category>
		<category><![CDATA[Customer Service & Sales Skills Basics]]></category>
		<category><![CDATA[Customer Service Staff Training]]></category>
		<category><![CDATA[Full & Complete Recommendations]]></category>
		<category><![CDATA[Increasing Your Average Sale]]></category>
		<category><![CDATA[Increasing Your Conversion Rate]]></category>
		<category><![CDATA[NLP]]></category>
		<category><![CDATA[What are your Clients Actually Wanting]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1467</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1467"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/success8.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>“Selling… is not talking.. it is listening!”
Listening is one of those things that most of us take for granted.  Well it is something we do probably more than anything else &#8211; but the problem is most of us hear rather than listen.
Very few people have really learnt to listen properly.
Listening is a skill that needs [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1467</wfw:commentRss>
		<slash:comments>205</slash:comments>
		</item>
		<item>
		<title>Introduction to Pharmacy Sales and Customer Service</title>
		<link>http://pharmacybiz.com.au/members/?p=1458</link>
		<comments>http://pharmacybiz.com.au/members/?p=1458#comments</comments>
		<pubDate>Sun, 07 Feb 2010 08:49:50 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA[Customer Service & Sales Skills Basics]]></category>
		<category><![CDATA[Customer Service Staff Training]]></category>
		<category><![CDATA[Educating Your Clients]]></category>
		<category><![CDATA[Full & Complete Recommendations]]></category>
		<category><![CDATA[Increasing Your Average Sale]]></category>
		<category><![CDATA[Increasing Your Conversion Rate]]></category>
		<category><![CDATA[NLP]]></category>
		<category><![CDATA[What are your Clients Actually Wanting]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1458</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1458"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/custservice3.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>Traditional selling has been interpreted as persuading the buyer to purchase.
Buyers want to buy
- They don’t want to be sold.
So what is paramount? “The Relationship”
“Slam Dunk” one off sales don’t work anymore.  Actually they never did!  Don’t learn to close sales, learn to open relationships.
Selling is about “relationship management” skills &#8211; just like in a marriage [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1458</wfw:commentRss>
		<slash:comments>61</slash:comments>
		</item>
		<item>
		<title>Slow Moving / Dead Stock</title>
		<link>http://pharmacybiz.com.au/members/?p=1451</link>
		<comments>http://pharmacybiz.com.au/members/?p=1451#comments</comments>
		<pubDate>Sun, 07 Feb 2010 08:17:03 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA[- Latest Articles]]></category>
		<category><![CDATA[At the Checkout / Till]]></category>
		<category><![CDATA[Baby and Pregnancy]]></category>
		<category><![CDATA[Beauty and Skincare]]></category>
		<category><![CDATA[Cost Control]]></category>
		<category><![CDATA[General Pharmacy Promotions]]></category>
		<category><![CDATA[Natural Nutrition]]></category>
		<category><![CDATA[Pricing and Competitiveness]]></category>
		<category><![CDATA[Product Ranges]]></category>
		<category><![CDATA[Purchasing]]></category>
		<category><![CDATA[S2 / S3 (Back Wall)]]></category>
		<category><![CDATA[Stop Smoking]]></category>
		<category><![CDATA[Weight Loss]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1451</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1451"><img align="left" hspace="5" width="150" src="http://pharmacybiz.com.au/Phbiz-Pics/counting-coins.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>You have a LOT of money tied up in stock in your Pharmacy &#8211; And I will bet you have some slow moving / dead stock that could be invested in faster moving more profitable stock.
What Do You Need To Do?
You need to print out a “worst sellers” report for each department in the shop. [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1451</wfw:commentRss>
		<slash:comments>55</slash:comments>
		</item>
		<item>
		<title>Gift Certificates</title>
		<link>http://pharmacybiz.com.au/members/?p=1444</link>
		<comments>http://pharmacybiz.com.au/members/?p=1444#comments</comments>
		<pubDate>Sun, 07 Feb 2010 07:33:55 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA[At the Checkout / Till]]></category>
		<category><![CDATA[Baby and Pregnancy]]></category>
		<category><![CDATA[Beauty and Skincare]]></category>
		<category><![CDATA[General Pharmacy Promotions]]></category>
		<category><![CDATA[Loyalty Programs]]></category>
		<category><![CDATA[Menus, Flyers, Catalogues, Brochures]]></category>
		<category><![CDATA[Natural Nutrition]]></category>
		<category><![CDATA[Pre-Selling Services]]></category>
		<category><![CDATA[Promotional Items]]></category>
		<category><![CDATA[Viral Marketing]]></category>
		<category><![CDATA[What are your Clients Actually Wanting]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1444</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1444"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/dollar-puzzle.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>Gift certificates are just like printing money (Literally).
People love giving gifts to others &#8211; But don&#8217;t always exactly know what to give.
Answer…  Gift Certificates!
You can print up a sign or include a line in your Newsletter or brochure like:
&#8220;Ask Us About Our Special Gift Vouchers&#8221;
When you produce your Gift Vouchers, get a professional to design [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1444</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Inspiration Tours</title>
		<link>http://pharmacybiz.com.au/members/?p=1439</link>
		<comments>http://pharmacybiz.com.au/members/?p=1439#comments</comments>
		<pubDate>Sun, 07 Feb 2010 07:22:19 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA["Magic Pharmacy Moments" - What Customer Service is about]]></category>
		<category><![CDATA[Baby and Pregnancy]]></category>
		<category><![CDATA[Beauty and Skincare]]></category>
		<category><![CDATA[Developing a Customer Service philosophy document]]></category>
		<category><![CDATA[General Pharmacy Promotions]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Natural Nutrition]]></category>
		<category><![CDATA[Professional Services]]></category>
		<category><![CDATA[S2 / S3 (Back Wall)]]></category>
		<category><![CDATA[Setting The Mood in your Pharmacy]]></category>
		<category><![CDATA[Stop Smoking]]></category>
		<category><![CDATA[Weight Loss]]></category>
		<category><![CDATA[What are your Clients Actually Wanting]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1439</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1439"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/calculator-pencil.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>These are regular tours outside the Pharmacy that two team members go on for an hour or two each month.
The team should take turns to go and a roster should be made to ensure everyone gets their turn.  The tours should be conducted across the all staff members, not separately for each department.
The idea is [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1439</wfw:commentRss>
		<slash:comments>102</slash:comments>
		</item>
		<item>
		<title>Point of Sale Signs</title>
		<link>http://pharmacybiz.com.au/members/?p=1437</link>
		<comments>http://pharmacybiz.com.au/members/?p=1437#comments</comments>
		<pubDate>Fri, 05 Feb 2010 04:26:26 +0000</pubDate>
		<dc:creator>ken</dc:creator>
				<category><![CDATA[At the Checkout / Till]]></category>
		<category><![CDATA[Full & Complete Recommendations]]></category>
		<category><![CDATA[Increasing Your Average Sale]]></category>
		<category><![CDATA[p]]></category>

		<guid isPermaLink="false">http://pharmacyintranet.com.au/fred-demo/?p=1437</guid>
		<description><![CDATA[<a href="http://pharmacybiz.com.au/members/?p=1437"><img align="left" hspace="5" width="150" src="http://pharmacyintranet.com.au/Phbiz-Pics/custservice1.jpg" class="alignleft wp-post-image tfe" alt="" title="" /></a>&#8220;Point of Sale&#8221; signs will help initiate impulse sales.  They act as silent salespeople, merchandise your products and services and cross merchandise all at the same time &#8211; All this and they hardly cost a thing!
Be careful about creating &#8220;Visual Pollution&#8221;.  Your signage must be clear, concise and focused on what you are selling. You [...]]]></description>
		<wfw:commentRss>http://pharmacybiz.com.au/members/?feed=rss2&amp;p=1437</wfw:commentRss>
		<slash:comments>150</slash:comments>
		</item>
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